Shipping policy


Shipping Policies

• For purchases over $ 150 the shipping is totally free to anywhere in the USA. If the order is less than $ 150, you must assume a cost of Flat rate that will be calculated at the time of check out.

• When you deliver the order to the carrier, you will receive the confirmation of the shipment and the tracking number to the email.

• The order will be processed between one or two business days and the shipment will take three to six business days.

• The company is not responsible for delays or inconveniences that may arise in the shipment by transport agencies, after the order has been delivered to the service provider.

• The customer must send and verify the corresponding shipping address, if a refund is incurred by mistake in the data provided, the cost of return to the address must be borne by the user.

• If at the time of delivery, the customer is not at his residence the transporter will deliver the order to the people present at the moment or in the corresponding mailbox.

• BODYSHAPER BY URSULA'SS INC, is not responsible for lost or stolen packages. The service provider will usually determine if the order can be left in a secure and protected place at the delivery address. If you think your package may have been lost or stolen, please contact our customer service team so we can help you.

• If you have any concerns about the information previously provided, BODYSHAPER BY URSULA'SS INC has the following contact number available to its customers: (305) 205 1907 or through our online store.

• Bad Address: BODYSHAPER BY URSULA'SS INC is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong or missing apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all the correct information. BODYSHAPER BY URSULA'SS INC is not responsible for unclaimed or refused orders.

• How do I change my address on an existing order in transit? Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company (USPS) and make the necessary changes (there may be an additional charge). BODYSHAPER BY URSULA'SS INC can not be held responsible for the change of address.

• How do I cancel my order on an existing order in transit? Regrettably, we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or canceled.

In case of loss or partial or total damage.
• Each shipment is insured for its commercial value, in case of any damage or total or partial loss, the customer may file the claim by sending a message to the e-mail infofcolombianas@aol.com attaching the corresponding documents and evidence necessary.

• Our company will be in charge of carrying out the claim process and if it is carried out, it will be in charge of replacing the missing or damaged goods.

• Once the client’s request has been filed, the estimated time of response by the company is 72 hours (3 days) and 12 days maximum to complete the case.

• The customer service area will communicate with the user to provide follow-up to the process until the order is delivered to satisfaction. Customer service line: (305) 205 1907

infofcolombianas@aol.com

 

 

INTERNATIONAL

NOTE: Apply the same policies as our domestic orders.

SHIPPING

  • All orders will be processed between 1 or 2 business days. Orders placed Friday-Sunday will ship out Monday.
  • Depending on the destination country and shipping method chosen, orders can take between 3 - to 7 business days to deliver.

 We will make all efforts to deliver your package on time. However, delay may occur due to invalid address, customs clearance issues, public holidays and peak season etc. Your patience is highly appreciated.

Be sure to provide your address with specific details such as street number/building number if you have one.

  • Shipping rates vary based on weight, tariffs, and country. The cost of shipping is calculated after checkout.
  • BODYSHAPER BY URSULA'SS INC will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

 

TAXES AND DUTIES

Duties and taxes assessed by customs are the responsibility of the customer. Any additional duties and taxes assessed by customs are the responsibility of the customer.

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

 

RETURN/EXCHANGE

  • Body Shapers Fajas Colo do not do refunds, a store credit will be issued.
  • Orders can be returned within 30 days of purchase
  • Items must have the original tags and original packaging and must be in the same condition that we sent it to you (without cuts, loose threads, clean, etc.). The garment must be new and must not have been used.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of them.

Items returned with obvious use, makeup, animal hair, deodorant, perfume, or similar product stains may be subject to denial

  • The cost for returning the order and the new shipping cost must be borne by the buyer. When we receive your return, we will email you to make the payment corresponding to the shipment of the new garment.
  • We only accept returns or exchanges purchased from fajascolo.net ; purchases made in other websites or stores are not accepted.

If you comply with ALL return policies please return the garment to

E-COMMERCE BODY SHAPERS FAJAS COLO

20505 SOUTH DIXIE HWY
K1912
MIAMI, FL 33189

And send us a note with the size or reference that you want to exchange.

 

You can always contact us for any return question at infofcolombianas@aol.com.